Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily, getting you back to more important things — like planning your next holiday.
Use this link to report a missing or damaged bag, check the status of an existing report, start a claim for expenses or compensation, or check the status of your claim.
For people with a disability
Request a wheelchair
If you have an existing booking with us, you can request a wheelchair through:
If you bought your ticket from a travel agent, you must send your refund request to them. Otherwise, please follow the link below.
Contact our Customer Relations team for help with complaints and compensation claims.
Tell us about a member of British Airways staff who you would like to thank for great service.
If you booked directly with us and it is longer than 48 hours since your last flight, you can use our webform to request duplicate receipts or documents to prove that you did or didn't travel with us.
For non-urgent queries only; please call if you require immediate assistance. We regret this service is not available in all countries.
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